Longtime user of MindPlace devices, going back to the Proteus. Big fan of all you guys do, however I recently purchased deep vision goggles for my Kasina as I'd lost my original DV goggles during a move. Right out of the box the goggles weren't displaying the color red, in any color mode setting, unless I wiggled and held in the input jack. Other goggles work correctly with my Kasina, so it's the new DV goggles that are defective.
I contacted support and was told to mail in the defective goggles, and upon reception a replacement would be shipped back. That's great. But I'm expected to pay to ship back the defective product-no prepaid shipping label sent.
My request for a prepaid shipping label went unanswered. Please don't add insult to injury, please don't make me pay more in toto for having purchased a defective product from you than someone who purchases a working product. Please send me a prepaid shipping label, it's the principle of it all.
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