Kasina Not Charging or Holding Charge

[njames33]

Tried using my Kasina after not using it for many months. Took over 8 hours to get enough of a charge to turn it on but even though it's showing charging, when I unplug it the battery level shows almost dead no matter how long I charge it. It was working if I kept it plugged in but my cord isn't long enough to get it where I need it. Now when I try to power it on, it just says "low battery" and doesn't turn on. What options do I have to fix this?

[Andy]

While charging, what do you see under Settings/Service for the following lines:

Batt. Voltage:
Charge Curr.:
USB Voltage:
FW:
HW:

[njames33]

It wouldn't go past the "low battery" screen no matter how long I charged it. I ended up doing a factory reset and updated the firmware. Now showing:
Batt. Voltage: 3:18V
Charge Curr.: 0.04A
USB Voltage: 4.88
FW: KasinaFW2.06
HW: Kasina MMS 1.2

[Andy]

Charge Curr. of 0.04A is WAY too low. It won't charge the Kasina properly at that level.
You should be seeing 0.50A or higher when charging (until the battery is fully charged).

First thing I would do is find another USB cable. The thicker the better.

[njames33]

Tried another cord and another USB plug but it's not moving past .05, mostly moving back and forth between .03 & .04.
Any other solutions?

[Andy]

Tried another cord and another USB plug but it's not moving past .05, mostly moving back and forth between .03 & .04.
Any other solutions?

Likely you still have a bad USB cable.

Contact support@mindplace.com to get this resolved.

[gareth]

What's the actual recommended amp range for charging please?

[Andy]

0.25A to 1.00A (or higher, depending on the USB power supply)