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Thread: Kasina Ganzframes

  1. #1

    Default Kasina Ganzframes

    Hi everyone

    I need help with my Kasina. The glasses are not lighting up when I choose any session. I just received it two days ago, so they are definitely not broken as I haven't even used them yet. Could it possibly be a settings issue? Please help me. I am very excited to use my Kasina.

    Thank you kindly to all

  2. #2
    Join Date
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    Default Re: Kasina Gazframe

    Hi Tieme;

    I'm so sorry for the trouble! Please click the "Contact Us" button at the bottom of the page or send an e-mail to support@mindplace.com so I can help you get this resolved.
    -Andy.

    Hey, if someone makes a good post, don't forget to click at the bottom of their post to add to their reputation!

  3. #3

    Default Re: Kasina Gazframe

    Hi Andy

    Thank you for responding. I did send an email three days ago (16/01/20) but no one has gotten to me as yet. Request# 2970. I also mentioned in my email that I didn't receive my Deep vision Ganzfeld display glasses in my package.

  4. #4
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    Default Re: Kasina Gazframe

    Sorry about that!
    Your message was attached to your unrelated e-mail so I missed it. You should have a new ticket there, #2996.
    -Andy.

    Hey, if someone makes a good post, don't forget to click at the bottom of their post to add to their reputation!

  5. #5

    Default Re: Kasina Gazframe

    HI again

    I didn't receive an email with the new ticket. Sorry. I was wondering if you could just email me with regards to rectifying my order and on how to get the lights to work on my current glasses.

  6. #6
    Join Date
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    Default Re: Kasina Gazframe

    I have forwarded you a few e-mails now. Please reply so I can help.
    -Andy.

    Hey, if someone makes a good post, don't forget to click at the bottom of their post to add to their reputation!

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