My new Kasina is not working. The sound is hacking

I just got my Kasina few days ago, and the only thing that works on it is the KBS sessions. The rest are hacking and makes weird noises. Sometimes it just goes quiet for a couple of seconds.

I got a new microSD card, because we thought it was the problem, but it didn't fix it. I can't use the SpectraStrobe or the AudioStrobe. Anyone else experienced this? Can I fix it somehow?

Please contact us at support@mindplace.com and we'll help you get this fixed up!