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Hi,
I have some questions.
Is this forum meant to be a way of systematically inputting customers problems with Mindplaces products?
And to give an overview of those problems - and Mindplaces expected actions?
I.e. will Mindplace active participate in / react on the forum or just keep it running?
Kind Regards
MindMan
This is a very important question.Quote:
Will Mindplace
active participate in / react on the forum
or
just keep it running?
Mindplace's active participation can make this forum UNIQUE and SPECIAL.
Waiting for Mindplace representative's reply ......
Welcome to the forum, MindMan!Quote:
Originally Posted by MindMan
Mindplace staff do read this forum and will join in when needed.
Like other forums operated by companies, the hope is that through user support a wider understanding of the products and additional perspectives with regard to uses, problem solutions, experiences will be achieved.
The forum is not only for customers to receive support from either other users or Mindplace staff, but for the community as a whole to gain further understanding of the products and their possible uses, and of course learn about any issues and to find solutions to those issues.
Hopefully that answers your question! We look forward to your (and everyone's) input and participation!
Hi,
thanks for your very positive attitude.
Sorry, I can not help being curious. Has something happened at Mindplace? The "old" forum for Proteus, which is still on air, has certainly not been much supported by Mindplace for the last 15 months. I know, as I needed help without getting any. The forum was even hacked without anybody bothering.
I try to put this forward as politely as possible. You seem to be a new guy and can of course not be blamed in any way for past actions. But a change in attitude would be nice.
Kind Regards
MindMan
Well, then, let's make sure we try to fix that. :eusa_think:
Are you still having any issues with your product(s)? If so, please make a post in the appropriate forum and we'll try to help!
Hi Mindman,
Welcome to the forum.
That's what I like about him too. :headbang:Quote:
thanks for your very positive attitude.
Thanks for bringing that up. I'm not sure why that forum is still up and have contacted Mindplace Management about taking it down or redirecting traffic to this forum.Quote:
Sorry, I can not help being curious. Has something happened at Mindplace? The "old" forum for Proteus, which is still on air, has certainly not been much supported by Mindplace for the last 15 months. I know, as I needed help without getting any. The forum was even hacked without anybody bothering.
I'm sorry to hear that your experience hasn't been satisfactory - let's change that now. :) In your opinion, what can we do as a company to make a your (a valued customer's) experience more positive?Quote:
I try to put this forward as politely as possible. You seem to be a new guy and can of course not be blamed in any way for past actions. But a change in attitude would be nice.
I want to thank you for taking the time to come on to this forum and open this discussion.
As moderator, I'll be an active participant in the forum. I'll do my best to find the answers to questions, convey information and offer resolutions to problems (i.e. telling you who to contact etc.).Quote:
Originally Posted by ccy
Did you envision something different than what I've mentioned above?